Senior Customer Success Manager

Job Description

To maintain solid relationships with the company's clients. To grow the company's revenue by ensuring that clients are satisfied with the services provided, identifying new business opportunities for clients, and attending all meetings, conventions, and training workshops. Apt in making proposals and contracts and the ability to coordinate between inter-departments and clients.

Job Responsibilities

  • Developing and sustaining solid relationships with clients.
  • Acting as the main point of contact between clients and internal teams.
  • Communicating and collaborating with the departments to ensure that client’s needs aremet.
  • Compiling reports on account progress, goals, for key team members and stakeholders.
  • Scoping for new projects or requirements.
  • Negotiating contracts with clients and meeting established deadlines for the fulfilment ofeach client's long-term goals.
  • Prepare proposals and contracts.
  • Ensure that timely invoices are generated and sent to accounts department.
  • Ensure presence in every client and critical internal meets.

Skills Requirement

  • Proven experience in client management from IT industry.
  • Proficient in all Google or Microsoft office application suites as well as CRM software.
  • The ability to build rapport with clients.
  • The ability to coordinate with inter departments and clients.
  • The ability to handle multiple client accounts.
  • Strong negotiation and leadership skills.
  • Exceptional customer service skills.
  • Excellent communication skills.
  • Highly organized and able to multitask.
  • Patient and active listener.

Required Experience

Must have proven 3+ years experience in a similar profile


  • Opportunity to develop your own team.
  • Fast growth and more visibility into the company.
  • Experience to work on the latest technology.
  • Competitive Learning Environment with supportive co-workers.
  • Employee friendly HR Policies.
  • Paid leaves up to certain limits.
  • Competitive salaries & Bonuses.
  • Flexible working hours.
  • No formals (strictly).
  • Liberal working atmosphere.
  • Occasional Parties.
  • Fully stocked kitchen with snacks, drinks.
  • 5 days working.
Senior Customer Success Manager
1 Opening
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Benefits for the best
Here your work is mixed with loads of fun tossed with creativity
Work doesn't always have to feel like work. Some of the benefits we provide includes
flexible working hours
Flexible working hour
We don’t believe in 9-5, we believe quality time outside the office is vital to our employees’ satisfaction at work.
Competitive pay and benefits
Competitive pay and benefits
We offer competitive pay and benefits, but we always look for ways to reward those who stand out among their peers and demonstrate true dedication.
Friendly HR policies
Friendly HR policies
We have flexible HR Policies that provide an optimistic environment for our employees.
Occasional parties
Occasional parties
Rejuvenate with our refreshing office, get-togethers, activities, and our holiday parties have been known to get fancy.